Terms of Service

1. NOTIFICATION

While every effort is made to adhere to the specifics mentioned in our brochure and customized itineraries, changes may be required at times. Therefore, all prices, itineraries, and other pertinent information are those in effect at time of printing, and are subject to change without notice. Five Stars of Scandinavia, Inc. and their partners reserve the right to cancel escorted tours up to 4 weeks prior to departure.

2. FARES

All fares are quoted in U.S. dollars and are listed per person, based on double occupancy. Fares do not include other land arrangements or services unless otherwise stated, nor do they include items of personal nature, such as laundry costs, liquor, beer, wine, and shore excursions. Verbal quotations will not be honored. All fares are subject to change without notice.

3. QUOTATIONS

A non-refundable fee of $40 is required to receive a quotation on a customized itinerary. This amount will be credited toward the required deposit for the booking. A written request with specific places and dates must be submitted. Our prices come to us as a package quote and cannot be broken up. Please note that we do have a three night minimum requirement for all bookings.

4. RESERVATION AND PAYMENTS

A minimum of 10 business days is required for all reservation requests. Reservations must be received in writing or by fax. A $200 per person deposit is required at the time of booking to obtain confirmed reservations. Once reservations have been confirmed, the deposit of (*) $200 is non-refundable. Final payment is due 60 days prior to departure. Travel documents are sent by Priority Mail (U.S.P.S.), Express mail charges are at the client’s expense. We reserve the right to re-invoice your reservation should an error be made in computing your package price. (*) Additional deposits may apply.

5. SERVICE FEE / CHANGE FEES

All reservations are subject to a $25 non-refundable booking fee. Any change to the original reservation after booking has been confirmed is subject to a $50 per person change fee, plus any additional charges levied by hotels or other suppliers. 10 business days or less no changes can be made. Please note: If client chooses to make changes to tour packages while in Scandinavia there will be NO REFUNDS for unused portions and/or unused vouchers.

6. FORM OF PAYMENT

Checks, Money Orders, American Express, VISA, MasterCard and Discover are accepted as form of payment. Travel agents please note: For deposits all forms of payment are accepted. Final payment must be paid by NET agency check or cashiers check only.

7. CANCELATION AND REFUNDS

Regardless of reason, cancelations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the following fees apply. Cancellation fees are accessed as a percentage of the total tour price, and cancelations must be in writing. Per person cancelation fees are as follows: 60 – 30 business days prior to departure, 25% of total cost; 30 – 7 business days prior to departure, 50% of total cost plus any additional charges levied by hotels or other suppliers. No refund will be made for cancelation less than 7 business days prior to departure, no shows, and cancelation while tour is in progress or for any unused portion of the trip. All airline tickets, rail, cruise and ferry tickets are non-refundable. Request for refund must be made in writing to Five Stars of Scandinavia, Inc. within 30 days of completion of tour, or no refund can be made. Please allow 4-6 weeks to process your claim.

8. INSURANCE

Trip cancelation insurance, which is available through our office, is strongly recommended. Please ask for the application form.

9. PASSPORTS AND VISAS

U.S. citizens must be in possession of a valid passport when traveling in Europe, with an expiration date of at least 6 months after scheduled departure from Europe. Visas: Visas are not required for U.S. citizens entering Scandinavia. Each passenger is responsible for obtaining necessary documents.

10. BAGGAGE

For Transatlantic flights, tourist class allowance is 2 pieces of checked luggage (each weighing 70 pounds or less), and one carry-on piece. For intra-European travel only, checked luggage is limited to combined weight of 44 pounds per person.

11. TRAVEL AGENTS RESPONSIBILITY

The travel agent is responsible for providing information to you, verifying all documents and information, and ensuring you understand all of the policies, fees, and requirements you are subject to. General Conditions must be signed and received by Five Stars of Scandinavia, Inc. in conjunction with deposit.

12. RESPONSIBILITY

Information contained in this brochure is not an offer or a contract. Five Stars of Scandinavia, Inc. and/or their agents declare all tickets, vouchers, and coupons issued by them and all arrangements for transport, accommodations made by them, are made by them upon the express conditions that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may occur either by reason of defect in any vehicle or through the act of default of any company or person engaged in conveying the passenger or carrying out the arrangements of the tour, or otherwise in connection therewith or of any hotel proprietor or employee. Five Stars of Scandinavia, Inc. and/or their agents can accept no responsibility for losses or accidental expenses due to delay or changes in schedules, defaults, or over-booking by hotels, sickness, weather, strikes, war, quarantine or other causes. All such losses or expenses will have to be borne by the passenger. Baggage and small articles (coats etc.) are at the owner’s risk throughout the tour unless insured. The right is retained to decline, accept or retain any person as member of the tour or to cancel or alter the tour. Five Stars of Scandinavia, Inc. and other companies whose services are featured in the tours are not responsible for any act, omission or event during the time passengers are not on board their conveyance. The passenger contract in use by the companies when issued, shall constitute the sole contract between the companies and the purchaser.

Each passenger agrees not to hold Five Stars of Scandinavia, Inc., its owners, agents or representatives liable, in the absence of its own negligence, for any loss, injury, expense or damage which results directly or indirectly from any act or omission, whether negligent or otherwise, or any person or firm which provides any goods or services in connection with the trip or any available option. Without limiting the foregoing, Five Stars of Scandinavia, Inc. shall have no liability to the passengers for the quality of services and the condition of cleanliness at the hotel or housing facility, or for any transportation delay, including but not limited to liability for inconvenience, shortened vacation time, additional expense, or any other kind of damage. Five Stars of Scandinavia, Inc. also expressly disclaims any responsibility of any nature whatsoever for any loss, damage or injury to property or person from the provision of any air, rail or motorcoach transportation. Deposit for payment of a reservation constitutes consent to all provisions detailed here.

13. HOW TO CONTACT US

Email: info@5stars-scandinavia.com
Phone: 800-722-4126

Five Stars of Scandinavia
10146 Hidden Lake Lane SE
Olympia, WA  98501
USA

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